Return & Exchange Policy
Effective for orders placed on or after 24 January 2026
International returns are only accepted in the case of:
• Confirmed manufacturing defects, or
• Size exchanges (subject to availability; shipping fees for the new item apply).
For approved defective returns:
• Defects must be reported within 3 days of delivery.
• Items must be unused, unworn, and in original condition.
• Proof of defect (photos and/or videos) is required for assessment.
We do not accept returns or exchanges for:
• Change of mind
• Colour or style preference
• Customs duties, taxes, or shipping costs
• others
Size exchanges are possible depending on stock availability. Please contact us to confirm availability before initiating the exchange process.
All other returns and exchanges will not be accepted.
• Shipping Costs: Customers are responsible for the shipping costs of returning items.
• Customs and Duties: Customers are responsible for any fees incurred, including import taxes, incurred when packages cross international borders. These fees vary by country based on local import regulations.
• Lost Packages: Anarei is not liable for lost packages during the return process. We recommend using a trackable shipping service for your return.
• For international orders, all customs duties, taxes, and shipping fees are non-refundable.
⸻
For orders placed before 24 January 2026
Returns will be handled in accordance with the return policy that was in effect at the time the order was placed as stated below:
Returns & Exchanges
• Customers may return full-priced item(s) within 3 days of receiving their parcel. Items must be in their original condition: unworn, unwashed, unaltered, with original packaging, tags attached, and accompanied by the completed Return Form.
• Shipping Costs: Customers are responsible for the shipping costs of returning items.
• Size exchanges are possible depending on stock availability. Please contact us to confirm availability before initiating the exchange process.
• Customs and Duties: Customers are responsible for any fees incurred, including import taxes, incurred when packages cross international borders. These fees vary by country based on local import regulations.
• Lost Packages: Anarei is not liable for lost packages during the return process. We recommend using a trackable shipping service for your return.
